As digital becomes more and more pervasive, the bar is being set ever higher. To compete and win in the digital future, your company will need to move beyond a project approach and weave digital into all areas of business. At Humans & Software, we approach digital in this holistic context, helping your company achieve fundamental change in how it operates and how it delivers value to customers. We have deep expertise in every facet of digital, from strategy and organizational change to customer impact and scalable execution.

Our Digital Transformation services are designed to improve your use of information technology. Digitally transforming three key areas of your enterprise: operational processes, customer experience, and business models.


Digital Transformation Assessment

We provide clarity on organizational strengths and areas of weakness, enabling you to embark on the journey to digital maturity. We help organizations ensure it has the best possible chance of prospering in the digital age.


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Digital Transformation Assessment discovers how your organization measures up against digital leaders. We review the data collected to identify organizational barriers that will over time prevent you from achieving its strategic goals. Digital Transformation can take many forms:

  • Perhaps you are looking to change your ways of working to better support customers

  • Perhaps you are looking to build internal capabilities, tools, and skills

  • Perhaps you are thinking about modernizing older systems and processes

  • Perhaps you are trying to work out the structure and roles your teams need, but you need a helping hand to know that you’re thinking about the right things

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Digital Transformation I Operational Process

  • Advancing the use of data to discover strategies, optimize operations, manage risks and improve decisions.

  • Using practice and tools to avoid knowledge loss and knowledge waste.

  • Providing technologies that allow everyone in the organization to explore data, share knowledge and develop toolsets.

  • Working on a client’s culture to shift towards acceptance of change. 

Digital Transformation II Customer Experience

Using technology to solve customer problems. Using customer data to improve the client’s messaging and build its brand with an omnichannel strategy that spans the physical and digital.  

Digital Transformation III Business Model

Change your business model to adapt to technological change in your industry.

  • We develop a clear view of where the value is being created and destroyed. We analyze the business, customer, and the larger economy to identify threats and opportunities (short and long-term). Identify improvement opportunities by benchmarking against peers and best practices.

  • We help you solve the business model, operational and talent management challenges that are key to succeeding on your digital journey.